Information for Frontline Staff
Why an STH Resource Guide?
Families experiencing housing instability often need to navigate a complex landscape of services, benefits, and resources. The STH Resource Guide makes this process easier. It’s a single place to go, simplifies complex information, and orients families to avenues of support. The site is also available in the DOE covered languages: Arabic, Bengali, Chinese, French, Haitian Creole, Korean, Russian, Spanish and Urdu.
How is the STH Resource Guide being used?
Most families find the STH Resource Guide simple enough to explore on their own. However, it can also be used to support conversations between staff and families, such as in schools, shelters, youth drop-in centers, HRA Service Centers, and at PATH.
How can I use it?
Print out the fliers below. The top one, intended for families, can be placed in communal areas where you work. The second flier, for staff, has specific suggestions for how school, shelter, and other agency staff can use the Guide to support the families they serve.
- Outreach: if you think a family is experiencing housing instability, send the website link sth.cityofnewyork.us so that they can become informed and seek support
- Intake: walk through the STH Resource Guide when discussing resources families can use
- Self-education: many staff also find it helpful to see all the resources available to temporarily housed families in one place
Flier: For Families
Flier: For School, Shelter, and Other Agency Staff
Information About the STH Resource Guide
Who made the STH Resource Guide ?
The STH Resource Guide was designed with temporarily housed parents and frontline staff, in a collaboration between the NYC Administration for Children’s Services, NYC Department of Education, NYC Department of Health & Mental Hygiene, NYC Department of Homeless Services, NYC Department of Youth & Community Development, NYC Human Resources Administration, and the Public Policy Lab, a nonprofit innovation team for government. Support was provided by Deutsche Bank Americas Foundation.
Technology Powering the STH Resource Guide
The STH Resource Guide is developed on WordPress, an open-source content management system, and hosted on WP Engine.
Program content, which is shared with Access NYC, is publicly available through the Benefits and Programs Multilingual Dataset on the City of New York’s Open Data portal.
Translation Information
The STH Resource Guide is available in the DOE covered languages: Arabic, Bengali, Chinese, French, Haitian Creole, Korean, Russian, Spanish and Urdu.
The benefits listed on the Benefit and Agency pages utilize human translations included in the multilingual dataset. The rest of the site content is translated using WordPress Multilingual (WPML).
Translation Disclaimer
The STH Resource Guide can be translated by selecting your language on the top or bottom part of any of the pages. This feature has been enabled for your convenience using translation software powered by WordPress Multilingual. Please note, however, that automated translations are not intended to replace human translators and are provided as a service to users of the STH Resource Guide website. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any translations made from English into any other language. Some content (such as images, videos, Flash, etc.) may not be accurately translated due to the limitations of the translation software.
