NYC Tenant Resource Portal

Housing | Mayor's Office to Protect Tenants / Mayor's Public Engagement Unit / DoITT

EveryoneFamiliesImmigrantsNYCHA residentsPeople with disabilitiesSeniorsCOVID-19 impacted

The Tenant Resource Portal (https://www1.nyc.gov/content/tenantresourceportal/pages/) is an online resource to help residential renters avoid eviction and remain in their homes. The online portal directs you to resources based on your situation.

Heads Up

  • For English, go to NYC.gov/TenantResourcePortal (http://nyc.gov/TenantResourcePortal) ; For Spanish, go to NYC.gov/PortalParaInquilinos (http://nyc.gov/PortalParaInquilinos)
  • By answering some questions about your unique circumstances, you'll be directed to the most relevant resources, such as help navigating an illegal lockout or eviction.
  • For legal assistance on housing issues, call 311 and say "Tenant Helpline."
  • If you are facing an eviction case, you can receive free legal assistance through HRA’s Office of Civil Justice and the City’s “right-to-counsel” law.
  • If appropriate, specialists can set up a mediation session between you and your landlord outside of Housing Court to resolve issues like unpaid rent, lease concerns, or move outs.

    • Eligibility

    All renters are eligible to receive help regardless of immigration status.

    Required Documents

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    How to Apply

    Visit online

  • For English, go to NYC.gov/TenantResourcePortal (http://nyc.gov/TenantResourcePortal)
  • For Spanish, go to NYC.gov/PortalParaInquilinos (http://nyc.gov/PortalParaInquilinos) By phone
  • Call 311 and ask for "Tenant Helpline"

    Online

    Visit online

  • For English, go to NYC.gov/TenantResourcePortal (http://nyc.gov/TenantResourcePortal)
  • For Spanish, go to NYC.gov/PortalParaInquilinos (http://nyc.gov/PortalParaInquilinos)

    By Mail

    Get Help

    OnlineGet more information and resources (https://www1.nyc.gov/content/tenantprotection/pages/covid19-home-quarantine) if you are a tenant impacted by COVID-19By phoneCall 311 and say "Tenant Helpline"

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