Emergency Assistance / One Shot Deal

Cash & expenses | NYC Human Resources Administration (HRA)

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You may be able to get cash help if you cannot pay your bills because you lost your job, are getting less pay from your job, or had another emergency like an unexpected medical situation. This help is called "Emergency Assistance" or a "One Shot Deal."

Heads Up

  • Emergency assistance can help you if:
  • you are experiencing homelessness or will lose your housing if you do not get help.
  • your gas or electricity has been shut off, or you got a notice saying that it will be shut off.
  • you lost clothes, personal items, or furniture because of theft, a fire, or a natural disaster.
  • you are affected by domestic violence.
  • you have other issues that affect the health and safety of you or your family.
  • You may be required to pay back some or all the Emergency Assistance. HRA will let you know if and how much to pay back.
  • You may apply for Emergency Assistance even if you got it before. If you were asked to pay back a past grant but did not, your eligibility for a new grant may be affected.

    • Eligibility

    Eligibility is determined on a case-by-case basis. Factors that may be considered include:

  • income (earned and unearned)
  • household size
  • the reason for the need, like as losing a job
  • available savings and resources
  • affordability of housing
  • disability
  • a future plan to pay the expense moving forward
  • citizenship or immigration status

    Required Documents

    HRA will request specific documents on a case by case basis. They may include:

  • Birth certificate or Social Security Number and/or a photo ID for each adult in the household
  • Proof of income for all members of your household
  • Bills or letters from the landlord for monthly rent, and rent owed
  • Copies of court orders
  • LeaseAfter you give HRA the information it needs for your application, they will make a decision as soon as possible. HRA will send you a notice if they need more information or documents from you.

    How to Apply

    Ways to apply:

  • Apply online for Emergency Assistance through the (https://a069-access.nyc.gov/accesshra/) ACCESS HRA website (https://www1.nyc.gov/site/hra/help/accesshramobile.page) or the (https://www1.nyc.gov/site/hra/locations/job-locations-and-service-centers.page) ACCESS HRA Mobile App. Indicate that it is for a "One Shot Deal".
  • Apply in person by visiting an HRA Benefits Access Center. After you apply, you must have an interview to get Emergency Assistance or a One Shot Deal.

    Online

    Apply for Emergency Assistance online on (https://a069-access.nyc.gov/accesshra/) ACCESS HRA.After you apply, you must have an interview to get Emergency Assistance or a One Shot Deal.

    Apply online

    By Mail

    Get Help

  • Visit an HRA Benefits Access Center (http://www1.nyc.gov/site/hra/locations/job-locations.page) near you. If you’re at risk of entering shelter, contact (https://access.nyc.gov/programs/homebase/) Homebase.
  • Call the HRA Infoline at 718-557-1399, Monday - Friday, 8 a.m - 5 p.m

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