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How do I get started?

• Go to Access NYC and fill out a short online survey. The survey results will let you know what City benefits you’re eligible for, including some of the ones listed here. Follow the instructions on the result page to apply for benefits. You can also email your results to City staff at your child’s school or your shelter for help.
• Speak to City staff who can help. In schools, there may be an STH Community Coordinator or STH School-Based Liaison who can answer questions. If your child’s school doesn’t have those roles, reach out to the school’s regional manager. In a shelter, speak with a social worker, case manager, or family assistant. 
• Gather your documents. You may need certain documents to apply for services. Common ones include proof of identity, proof of address, and proof of income. Don’t let missing documents keep you from applying. City staff can help you replace missing documents.  

Undocumented immigrants can access many city services, regardless of their status. City employees will not ask about immigration status unless it is necessary to do their jobs. They must keep information about immigration status confidential.